Version 2.0 - effective from 06/30/2017

1. General information

1.1. These special conditions govern online sales concluded between SA STANDARD DE LIEGE, whose registered office is located at Rue de la Centrale, 2 in 4000 LIEGE, registered with the BCE under number 0433.255.448 (hereinafter referred to in abbreviation as the “SDL”) and its customers via the fanshop platform SDL fanshop.standard.be .

Online sales are governed exclusively by these special conditions. These conditions are available on the SDL fanshop website fanshop.standard.be . They prevail over all other general conditions of purchase or sale.

1.2. The SDL can be contacted by the following means and using the following contact details:

• Support: https://help.standard.be/hc/fr/categories/19794240543249-Fanshop

2. Formation of the contract

2.1 . The contract is formed by the receipt by the SDL of an order issued and validated by the customer at the end of the order process made available to the customer by the SDL via the Fanshop platform, provided that the order has been confirmed by the SDL to the customer by sending an order confirmation by email to the email address provided by the customer during the order process.

The ordering process contains the following technical steps:

• Product choice
• Cart validation
• Insert contact details / log in
• Choice of delivery system
• Payment of the order
• Order Summary

By checking the box "I have read the SDL Legal Information and these SDL conditions of sale and I accept them", the customer is bound by the commitments contained in the Legal Information and the specific conditions and acknowledges that he has read them, accepts them and waives the right to contest their enforceability.

2.2. The SDL is, where necessary, authorized to suspend the execution of the contract until the full payment of the order has been received by the customer.

2.3. Without prejudice to Article 4 and unless otherwise agreed in the SDL, no order may be modified or cancelled.

SDL reserves the right to cancel an order for products or services if they are no longer available or for other serious and legitimate reasons that will be indicated to the customer. In this case, SDL will take the initiative to inform the customer using the contact details provided when ordering and to reimburse the customer for the full amount paid.

2.4. The essential characteristics of the products and services that are the subject of the order are described by the SDL at the time of the order via the Fanshop. fanshop.standard.be .

However, the photographs are for guidance only; in addition, the products and services actually delivered may differ slightly from the description given by SDL or the foreseeable use for which the customer intends them. Finally, the customer acknowledges that SDL cannot be held liable in the event of non-conformity of the products ordered for an abnormal or unforeseeable use for which the customer intends them.

3. Execution and dispatch of orders

3.1. SDL undertakes to deliver products and services ordered online within a maximum of 30 days, provided that SDL has received payment for the order. If, due to product stock levels, delivery cannot be made within this period, SDL will contact the customer and agree on another acceptable delivery time.

The products and services ordered are delivered by postal delivery to the delivery location agreed with the customer at the end of the order process described in article 2.1.

3.2. If the SDL has not made the order available to the customer within the time limits referred to in the preceding paragraph, the customer has the right to notify the SDL that it is cancelling its order. In the event of a valid cancellation by the customer, the SDL will reimburse the customer for all sums paid by the customer in payment for the canceled order, no later than thirty days after receipt of the cancellation notification.

3.3. SDL bears the risks associated with the delivery of ordered products and services to the agreed delivery location. The customer is responsible for verifying that the delivered products and services comply with their order. No customer complaint in this regard will be admissible if it is not reported within 24 hours of delivery.

4. Right of withdrawal

4.1. The customer has the right to notify SDL that he/she is canceling the purchase, without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the products and services ordered.

4.2. By exception, the customer does not have the right to cancel the purchase if the order relates to:

• Services that were provided by the SDL before the withdrawal period expired, such as, for example, a football stadium ticket that the customer purchased online prior to the match, but within the aforementioned 14-day period;
• Products made to measure, or personalized according to the customer's instructions;
• Newspapers, journals or magazines published by the SDL or with the agreement of the SDL;
• Products which, due to their nature, cannot be returned or are likely to deteriorate or expire rapidly;
• The supply of video, audio recordings or computer software, such as games, which were supplied by the SDL to the customer under seal and which were unsealed after delivery;
• The supply of any digital content delivered on a medium other than a physical medium, if performance has begun before the expiry of the withdrawal period;
• Betting and lottery services.

4.3. Notification by the customer of his wish to exercise his right of withdrawal must be communicated in writing, according to the terms communicated by the SDL within the framework of the Web services. here

4.4. The customer who exercises his right of withdrawal undertakes to comply with SDL's instructions relating to the terms of return of the purchases he waives. The customer bears the costs and risks of the return, unless he proves that the products delivered were not in conformity with his order; in this case, SDL will bear the costs of return. In the event that the customer exercises his right of withdrawal, SDL will reimburse the customer for the price paid for the products in question no later than thirty days after SDL has received the products shipped by the customer.

4.5. SDL reserves the right to refuse to return products and/or refund the price if the products returned by the customer have been damaged. If the returned products have suffered minor damage, SDL will retain part of the price in proportion to the damage suffered.

5. Prices and Payments

5.1. The price of products and services ordered online is the price displayed by SDL as part of the Web services on the date of the order. The prices displayed include VAT as well as all costs related to the preparation of the package.

5.2. The customer is required to pay the price of the products ordered at the time of ordering. Payments can be made by credit card or any electronic payment method offered by SDL at the time of ordering. SDL reserves the right not to accept certain electronic payment methods.

5.3. Online payment transactions are carried out by the services of SDL's partner, i.e. ATOS WORLDLINE; the customer is informed that SDL does not intervene in any way in these online payment transactions, which are exclusively under the control of SDL's partner; SDL therefore declines all liability in the event of unavailability or defect of its partner's online payment service.

6. Guarantees

6.1. SDL guarantees that the products and services ordered by the customer are suitable for normal and foreseeable use. The customer is obliged to check upon delivery that the entire order has been delivered; if not, he is obliged to inform SDL within 24 hours of receiving his order.

6.2. The guarantee of conformity of the products and services delivered is the legal guarantee, to the exclusion of any other commercial guarantee. This does not, however, prejudice any possible commercial guarantees offered to the customer by the SDL suppliers themselves.

6.3. The duration of the conformity guarantee is two years from delivery of the product. If the lack of conformity appears more than 6 months after delivery of the goods, the customer is required to prove that this defect existed at the time of delivery. The customer must notify SDL of any lack of conformity immediately and no later than two months after the appearance of this defect, otherwise the conformity guarantee will be forfeited. The customer is responsible for proving the time of appearance of the lack of conformity.

6.4. In the event of a lack of conformity, SDL will, at its discretion, repair or replace the non-conforming products. If replacement with an identical product is impossible or disproportionate, the defective product will be replaced with a functionally equivalent product.

If both the replacement and repair of the defective products are impossible or impose disproportionate costs or inconveniences on SDL, SDL will have the option of reimbursing the customer for the price of the products concerned (less compensation for the use that the customer has had of the goods since their delivery, to the exclusion of any other indemnity or compensation).

6.5. The customer will notify the customer of any lack of conformity and will return the defective products in accordance with the instructions provided by the SDL. The return costs will be borne by the SDL, provided that the customer has followed the said instructions.

6.6. If it appears that the products returned by the customer are not defective, that the defects complained of did not exist at the time of delivery of the products or that the defects complained of were caused by the customer, by normal wear and tear, by a lack of maintenance or precautions or by use contrary to the instructions for use or inappropriate, SDL will be authorized to:

• Either invite the customer to recover their goods in their current condition. In this case, the customer will proceed with the recovery at their own expense.
• Or offer to repair the defective goods to the customer at the customer's expense. In this case, the SDL will send the customer a quote for the repair and will proceed with the restoration after the customer has accepted the quote. The SDL may require the customer to pay in advance for all or part of the repair work.

7. Limitation of liability

7.1. In the event of culpable non-performance on its part, the liability of SDL is limited to direct and foreseeable damages, provided that these are proven by the customer. Any other liability of SDL is excluded.

In particular, the SDL will not be liable under any circumstances for indirect damages such as economic and financial losses, loss of expected profits or hoped-for savings, loss of customers, image, data or opportunities.

7.2. In any event, the total liability of the SDL under this contract will be limited to an amount equal to the amount of the customer's order.

8. Force majeure

8.1. The SDL is not required to perform its obligations in the event of force majeure, which includes, for example, natural disasters, acts and orders of public authorities, acts of terrorism or war, unavailability of electricity networks or telecommunications services, failure of a supplier or partner, accidents and illnesses, as well as any other event which was not reasonably foreseeable and surmountable for the SDL.

8.2. In the event of force majeure, the SDL's obligations are suspended until the circumstances preventing their performance disappear. If the state of force majeure lasts more than 30 days, either party has the right to terminate the contract by notifying the other party. In this case, the customer will be reimbursed for any payments made, excluding any other compensation or indemnity.

9. Use of Web services

9.1. The customer who places an order online with SDL agrees to comply with the Legal information for SDL web services , to these conditions of sale and to the SDL Privacy Policy .

10. Processing of personal data

When the customer registers for SDL Web services, SDL will collect and process personal data about them. This processing is governed by the Privacy Policy . The customer declares to have read and accepted its content without reservation.

11. General provisions

Availability and updating of the conditions of sale. The general conditions of sale are available for downloading here . The SDL reserves the right to modify them unilaterally in order to take into account, in particular, possible legislative developments or specific needs; in this case, the new general conditions will be applicable to all orders placed by the customer after these new conditions are posted online.

11.1. Non-waiver. The fact that the SDL or the client does not assert a breach of any of the obligations cannot be interpreted as a waiver of the obligation in question.

11.2. Partial invalidity. If one of the clauses of the general terms and conditions of sale is declared null and void pursuant to a law, regulation or following a final decision of a competent court, it will be deemed unwritten; the other clauses will remain valid and will, however, retain their full binding force and scope. The SDL and the client may, if necessary, by mutual agreement, agree to replace the invalidated stipulation(s) by means of an amendment.

11.3. Titles. In the event of any difficulty of interpretation between any of the headings and any of the clauses, the clauses shall prevail over the headings.

11.4. Capacity – powers . The SDL and the client guarantee that they have full capacity to enter into the contract and to be bound by all its provisions.

11.5. Applicable law – competent jurisdiction. The general terms and conditions of sale are governed by Belgian law. All disputes relating to the formation, execution, or interpretation of the Contract shall be subject to the exclusive jurisdiction of the Commercial Court of Liège. The customer waives, regardless of their place of domicile or residence, the right to contest the applicable law as well as the material and territorial jurisdiction of the designated competent court.